SHIPPING & BILLING
Client service record
Record a shipment, price it from your rate card and issue the customer receipt.
SHIPMENT
CARRIER & REFERENCES
CLIENT
PRICING
SERVICES
PAYMENT
DATABASE
Ledger & records
Every client service record. Search, correct records and raise invoices or receipts.
| DATE | SHIPMENT ID | CLIENT | PHONE | DESTINATION | FREIGHT | CATEGORY | QTY | RATE | TAX | SHIP. FEE | SERVICES | TOTAL | PAYMENT | STATUS |
|---|
ADMIN
Money oversight
Collected in Dubai
Money taken at this end
Collected at destination
Money taken at the other end
Still to collect
Oldest first. These are the ones to chase.
| DATE | AGE | SHIPMENT | CLIENT | DESTINATION | TOTAL | PAID | BALANCE | PAYABLE |
|---|
BUSINESS HEALTH
Analytics & reporting
Revenue by destination
Share of shipping revenue
Biggest customers
Grouped by client name, by total spent
Order frequency
Revenue by item category
Share of shipping revenue
Expenses by category
From the finance ledger
FINANCE
Income & expenses
Record day-to-day business income and costs that are not tied to a client shipment.
SHOP & SHIP
Parcels
Log parcels arriving at the Dubai warehouse against a customer's suite code. A parcel waits here until you consolidate it into a shipment.
LOG A PARCEL
| PARCEL | CUSTOMER | COURIER | TRACKING | WEIGHT | CONTENTS | ARRIVED | STORAGE | STATUS |
|---|
SHOP & SHIP
Consolidate into a shipment
Turn a customer's waiting parcels into one shipment, priced on chargeable weight. It goes straight into the Ledger with its labels ready.
CUSTOMERS WITH PARCELS WAITING
PARCELS
| PARCEL | COURIER | TRACKING | WEIGHT | DIMS | CONTENTS | STORAGE |
|---|
SHIPMENT
RECIPIENT AT DESTINATION
SERVICES
PAYMENT
CARGO
Cargo labels
Barcode and QR labels for every package. Print one, a selection, or the whole shipment on 4×6 thermal or A4.
SHIPPING & BILLING
Rates & costs
What you charge per lane, and what that lane costs you. Both are frozen onto each shipment when it is saved, so changing them here never rewrites an old receipt.
Rates per KG / CBM
Auto-fills the rate on new records. The minimum charge applies when the freight comes to less.
| DESTINATION | FREIGHT TYPE | UNIT | YOUR COST | YOU CHARGE | MINIMUM | MARGIN |
|---|
Services
Extra services you can add to a client record, with a default price.
| SERVICE | YOUR COST | YOU CHARGE | MARGIN |
|---|
ADMIN
Activity log
Who did what, and when. Useful when a record changes and nobody remembers why.
| WHEN | WHO | ROLE | ACTION | DETAIL |
|---|
CONFIGURATION
Settings
Manage the dropdowns, rate card and tax rules used across the app. Changes apply to every form immediately.
Item categories
Used on shipments and in revenue reports.
Freight types
Each freight type can have its own KG and CBM rate.
Destinations
Where cargo is going. Each destination has its own rates.
Payment methods
Shown when a client pays, here or at the destination.
Tax rules
Percent rules apply to freight + shipping fee + services.
| NAME | TYPE | VALUE |
|---|
Shop & Ship
The warehouse address customers ship to, free storage and volumetric weight.
Customer updates
What goes to the customer on WhatsApp when a shipment moves. Nothing sends on its own — you read it and press send every time.
You can use {customer} {ref} {destination} {pieces} {carrier_line} {balance_line} {track} — each is replaced with the real value.
Couriers
Shown when logging a parcel.
Income & expense categories
Quick picks on the Income & expenses page.
INCOME
EXPENSE
ADMIN
Business details
What appears on every invoice and receipt, and the rules behind storage charges.
Company
Printed at the top of every receipt.
Bank details
Shown on invoices so customers can transfer. Leave blank to hide them.
Storage charges
Parcels are free for a set number of days, then charged per parcel per day.
ADMIN
Users & access
Who can sign in, what they can see, and the customer accounts on your system.
Staff
A role decides which pages a person sees when they sign in.
| NAME | PHONE | ROLE | LAST SIGNED IN | STATUS |
|---|
Customer accounts
People who signed up themselves or were added when you logged their first parcel.
| SUITE | NAME | PHONE | PARCELS | SHIPMENTS | BALANCE | ACCOUNT |
|---|
